RETURN, REFUND & CANCELLATION POLICY
We understand that circumstances can change after an order is placed. Please review the following policies carefully before completing your purchase. These policies apply except where otherwise required by applicable law.
ORDER CANCELLATIONS
Orders for standard, non-customized products may be cancelled prior to shipment, provided the order has not entered fulfillment or otherwise been prepared for shipment.
Approved cancellations will be refunded to the original payment method. Please allow approximately five business days for the refund to process after it has been issued.
Once an order has been transferred to the shipping carrier, it can no longer be cancelled and will instead be subject to the applicable return policy below.
CUSTOM, BUILT-TO-ORDER, PRE-ORDER & BACKORDER PRODUCTS
Products that are built-to-order, offered for pre-order or backorder, or ordered with additional services or customization—including coatings, laser engraving, markings, etching, machining, modification, or other customer-requested work—may require materials, production capacity, outside processing, or labor to be committed specifically to the Customer's order.
Once procurement, production, or customization associated with such an order has begun, the order is considered committed to production and is not eligible for voluntary cancellation, modification, or refund.
Unless otherwise stated on the applicable product page, order confirmation, or otherwise communicated to the Customer at the time the order is placed, the estimated lead time for built-to-order and customized merchandise is 2–20+ weeks. Certain specialized or highly customized orders may require a longer lead time. When applicable, the estimated lead time for such an order will be communicated to the Customer on an order-specific basis.
Lead times vary based on the product, configuration, customization requested, material availability, outside processing, and current production volume.
If Illinois Precision Machining LLC determines that merchandise cannot be shipped within the applicable stated shipment period, we will provide any delay notice, cancellation option, consent request, or refund required by applicable law.
SERVICES PERFORMED ON CUSTOMER-OWNED ITEMS
Service purchases may be cancelled for a refund if:
1. The Customer's item has not yet been shipped or delivered to Illinois Precision Machining LLC;
2. The cancellation is requested within 5 days of the original order date; and
3. Work associated with the Service has not begun.
If the Customer's item is already in transit to us, any approved refund may be reduced by the cost of returning the item to the Customer.
Once Illinois Precision Machining LLC begins performing the requested Service, the Service is considered in progress and may no longer be voluntarily cancelled or refunded.
Services involving machining, refinishing, engraving, modification, alteration, or other permanent changes to a Customer-owned item inherently modify the item from its original condition. The Customer acknowledges and accepts the risks ordinarily associated with the requested modification.
Nothing in this section limits any rights or remedies that cannot legally be waived.
RETURNS & EXCHANGES
Return or exchange requests for eligible, non-defective products must be submitted within 5 days of delivery.
We accept returns only for eligible products purchased directly from Illinois Precision Machining LLC.
Unless the return involves a defective product or we expressly authorize otherwise, returned products must be:
• In new and unused condition;
• Unmodified and not customized by Illinois Precision Machining LLC or any third party;
• In their original packaging; and
• Returned with all originally included components.
Eligible voluntary returns of non-defective merchandise may be subject to a restocking fee of up to 30%. Restocking fees do not apply where a full refund is required by applicable law.
Original shipping charges are non-refundable on voluntary returns unless otherwise required by law or the return results from an error by Illinois Precision Machining LLC.
Reasonable payment-processing costs that are not refunded to Illinois Precision Machining LLC by the payment processor may be deducted from an authorized discretionary refund where permitted by applicable law. This deduction does not apply to refunds required by law.
Approved refunds will be issued to the original payment method.
ITEMS NOT ELIGIBLE FOR RETURN
Unless defective or otherwise required by applicable law, we do not accept returns of:
• Non-defective firearms or receivers;
• Customized, built-to-order, or modified products;
• Products sold as final sale;
• Products sold "as-is";
• Products identified and sold as blemished; or
• Products otherwise identified as non-returnable at the time of purchase.
PAYMENT DISPUTES & CHARGEBACKS
Customers are encouraged to contact Illinois Precision Machining LLC directly regarding any billing, order, delivery, cancellation, return, or refund concern before initiating a payment dispute or chargeback. We will make reasonable efforts to investigate and resolve legitimate concerns promptly.
Initiating a payment dispute or chargeback does not alter the terms of this Return, Refund & Cancellation Policy or otherwise create a right to a cancellation, return, or refund where one does not exist under the terms of the transaction or applicable law.
If a payment dispute or chargeback is initiated, Illinois Precision Machining LLC reserves the right to provide the payment processor, card issuer, financial institution, or other appropriate party with records reasonably necessary to respond to the dispute. Such records may include order information, communications, shipping and delivery records, service records, photographs, transaction records, acceptance of applicable policies, and documentation of custom or completed work.
Customers remain responsible for amounts lawfully owed for products delivered, services performed, custom work completed, or other obligations arising from the transaction, subject to applicable law.
Illinois Precision Machining LLC reserves the right to decline future orders or services following a payment dispute or chargeback where permitted by applicable law.
Nothing in this section limits any dispute, chargeback, billing-error, or other consumer rights provided by applicable law.
LIMITED LIFETIME WARRANTY
Illinois Precision Machining LLC provides a Limited Lifetime Warranty to the original purchaser of products manufactured by Illinois Precision Machining LLC against defects in materials, manufacturing, and assembly.
For purposes of this Limited Lifetime Warranty, "lifetime" means the lifetime of the product while owned by the original purchaser. It does not mean the lifetime of the purchaser. This warranty is non-transferable.
If an eligible product fails due to a covered defect, Illinois Precision Machining LLC will, at its option, repair or replace the product at no charge.
Damage or failure resulting from abuse, misuse, improper installation, improper maintenance, use outside the product's intended purpose, unauthorized modification, or modification by the Customer or a third party is not covered to the extent that such conduct caused or contributed to the claimed damage or failure.
Illinois Precision Machining LLC reserves the right to inspect the product and determine whether the claimed condition qualifies for coverage under this Limited Lifetime Warranty.
Products manufactured by third parties and resold by Illinois Precision Machining LLC are not covered by the Illinois Precision Machining LLC Limited Lifetime Warranty and are instead subject to any warranty provided by their respective manufacturer.
Nothing in this Limited Lifetime Warranty limits any rights or remedies that cannot legally be waived.
Additional terms, limitations, exclusions, and instructions for obtaining warranty service may be provided in the complete Illinois Precision Machining LLC Limited Lifetime Warranty.
MISSING ITEMS & SHIPPING ISSUES
Missing items or discrepancies in an order must be reported within 10 days of delivery. Verified missing items will be replaced at no additional cost when reasonably possible.
Customers are responsible for Customer-owned items being shipped to Illinois Precision Machining LLC until those items have been physically received by our facility. We strongly recommend using an insured and trackable shipping method and obtaining any signature service appropriate for the shipment.
Illinois Precision Machining LLC cannot issue a refund or replacement for a Customer-owned item that was never received by our facility or that was damaged in transit to our facility.
Illinois Precision Machining LLC is not responsible for Customer-owned property until it has been physically received by our facility. Carrier tracking information indicating delivery does not, by itself, establish that an item was received into our custody. Claims involving items lost or damaged before confirmed receipt by Illinois Precision Machining LLC must be pursued with the applicable shipping carrier.
For shipments sent by Illinois Precision Machining LLC, we will assist Customers with appropriate carrier claims for packages reported lost or damaged in transit.
INELIGIBLE OR UNCLAIMED CUSTOMER-OWNED ITEMS
If Illinois Precision Machining LLC receives a Customer-owned item that is not eligible for the requested service, return, or exchange, the Customer will be responsible for any applicable costs associated with returning the item.
Customers must make appropriate return-shipping arrangements within the timeframe stated in our notice.
Customer-owned property that remains unclaimed may be subject to reasonable storage fees or other disposition procedures in accordance with applicable law.