Return and Refund policy:
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We understand that sometimes life happens, and the cancellation of an order is necessary. Please read our following policy guidelines below. All policies are with "no exceptions" unless otherwise stated.
-Orders containing in-stock products that are canceled prior to shipping will receive a full refund for those products.
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-Service purchases will be fully refunded if the item(s) for service have not yet been shipped to Us, and the Service cancellation is requested within 20 days from when the Order was placed. If Your item is already in transit to Us, your refund will be adjusted to cover Our cost of return shipping.
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-Once we begin a Service, typically the same day the item(s) arrive for service, it will no longer be eligible for cancellation. This may also apply to purchased products we manufacture in-house and also are to receive additional services, like custom coatings and/or engravings as an example.
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-Services completed as-advertised on Our website, Our social media pages, and/or through direct communication with the Customer, are not eligible for refunds.
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-Orders placed for out-of-stock/backordered products can be canceled for a full refund once We have physically received the item from the supplier.
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-Any missing items within your package must be reported no later than 10 days of delivery, and will be replaced at no additional cost if possible.
-A return or exchange request for product(s) purchased from Us must be communicated within 10 days of receiving your product. Anything outside of that will not be accepted.
-We only accept returns of products purchased directly from our website.
-We only accept products back in NEW condition and in its original packaging with all components included, unless specified otherwise.
-All products eligible for return may be subjected to a restocking fee, up to 25%.
-All refunds will be processed through the original payment method. No exceptions.
-Shipping fees will not be included in the refund/exchange.
-We do not accept returns or issue refunds on final sale items, as-is, blemished products purchased, or anything not purchased directly from Us.
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-The customer assumes full responsibility for shipping an item to us. We recommend buying insurance and requiring an adult's signature for the package as we will not issue any refunds/exchanges without the product in our facility.
-If we receive an item not eligible for return/exchange, it's the customer's responsibility to pay any shipping fees to have the item sent back to them.
-Illinois Precision Machining LLC assumes no liability for lost or stolen items outside of our facility. However, we will be happy to assist you with filing a lost package claim with the shipping provider.
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